• NACS Giveaway FAQs
• Tesla Supercharger Station FAQs
• Adapters (NACS/CCS)  & 25MY IONIQ 5 (NACS Native Port) FAQs
• Miscellaneous EV FAQs

Adapter Qs - NACS

1.       What is the difference between a NACS and CCS adapter?

2.       Why is it going to take so long to make the NACS adapter available?

Hyundai wants to ensure our owners have a seamless charging experience. To do so, a technology integration needs to take place. All chargers and adapters must be tested and validated to ensure an optimal charging experience. 

3.      Will adapters be made available to charge new NACS port Hyundai models on a current Combined Charging System (CCS) charger? 

Yes. Adapters will be provided with vehicle delivery from the factory.  

4.      Would using third-party adapter affect the Hyundai new vehicle warranty?  

HMA warranty will not cover damage caused by non-Hyundai accessories. Only use adapters with CSA or UL Certification.  

5.      How can I check if a Tesla charging station supports the NACS adapter?  

Charging stations that support the NACS adapter will be marked within the app. You can filter the charging stations based on the type of connector in the app’s map feature.  

6.      How do I connect an adapter to my EV?  

Make sure your car and charger are off. Connect the adapter to the charging cable. Plug the adapter into your EV’s charging port. Secure the connection before charging. This applies to using an adapter for either Hyundai charge port design (NACS -> CCS or CCS -> NACS) and even applies to L2 charging adapters.  

7.       My vehicle won’t charge / is slow to charge / is difficult to charge with the adapter. What should I do? Along the lines of this, customer thinks their adapter is defective, how does HCCC handle?  

Several factors could contribute to your EV not charging, charging slowly, or having difficulties with the adapter itself such as: 

To resolve these issues, we recommend the following: 

• Double check the connections between your EV, the adapter, and the charging post. 
• Try another charging station to determine if the issue reoccurs. 
• Review your EV’s charging settings in the owner’s manual or in-app settings.  

If the issue continues, please visit a service center for a thorough inspection.  

8.       I already bought an adapter through my dealer and didn’t know I could get one for free. How do I get reimbursed? 

We are unable to provide reimbursement.  However, you can still redeem your complimentary adapter. 

9.      Will legacy Hyundai / Genesis EVs with CCS ports get adapters?   

Current eligible Hyundai / Genesis EV owners and lessees with native CCS ports will have access to NACS adapters that will allow charging on Tesla stations beginning January 2025.  Details on adapter distribution are forthcoming. 

Adapter FAQ’s - CCS

1.       How do I start a charging session with a CCS adapter?  

Open the respective charging network app and select the station > place the CCS adapter on the charging connector > plug the connector with the adapter into the vehicle charge port > select “start session” in the charging network app.  

2.      How do I stop a charging session with a CCS adapter?  

Open the app and go to the active charging session > press “stop charging” in the app > unplug the connector from the vehicle once the session has ended > remove the CCS adapter from the connector and return the connector to the charging station.  

3.      What should I do if I encounter an issue with the CCS adapter or charging my vehicle?  

Please contact Hyundai customer support if you require help arranging a visit with your local Hyundai Dealer, otherwise, please reach out to your dealer to book a consultation.

Customer support should execute its normal EV charging triage process, nothing special for the adapter if the customer says the adapter is in working order / appears functional.  

4.      Can I use my L3 adapter for L2 charging stations? Why/why not?  

No. L2 (AC) typically operates at 240V AC and delivers power in the 3-19 kW range using alternating current. L3 (DC) is DC fast charging, operates at a higher power between 50-350 kW using direct current. The L3 CCS adapter cannot be used with AC level 2 or level 1 J1772 inlets (as in home chargers). Do not attempt to use a J1772 AC level 2 charger with a CCS adapter. Failure to follow these instructions may result in vehicle damage not covered by the vehicle warranty. HMA does not guarantee compatibility with aftermarket charging adapters.  

5.      I lost my CCS adapter, how do I get a replacement? 

Coordinate with your local dealer to purchase a new CCS adapter.  

6.      What is the CCS adapter and why do I need it?   

The 25MY IONIQ 5, with “native” NACS port, comes standard with a CCS adapter.  This adapter give access to charging networks such as Electrify America and EVgo that currently only support the CCS standard.   

7.       I’m having trouble with my Tesla app. Who at Tesla can I contact?

Unfortunately, we are unable to assist you with your Tesla app as we do not have access to your Tesla app information. However, if you are having issues with MyHyundai app, we are able to assist. 

2025 IONIQ 5 (Native NACS Port) FAQs

1.       Does the 25MY IONIQ 5 customer have to order the CCS adapter themselves?  

No, it will be included with the 25MY IONIQ 5. 

2.      Does the car purchase come with adapters?  

2025 IONIQ 5 owners with native NACS port will get a complimentary CCS adapter for public fast charging.  NOTE: IONIQ 5 N vehicles do not have a native NACS port.  

3.      My 2025 IONIQ 5 did not come with the CCS adapter. How can I get one of these free of charge?  

Coordinate with your local dealer to claim your complimentary CCS adapter.  

4.      How do I charge my 25MY IONIQ 5 on Tesla Supercharger stations?   

To charge on Tesla’s stations, you will need to initiate charging activities through Tesla’s app.  Once you download the Tesla app, you can select IONIQ 5 as your vehicle, and available stations will be displayed. 

5.      What will be the first Hyundai model to launch with only the NACS port from the factory?

The 2025 IONIQ 5 is the first model to get the new NACS port. 2025 NACS IONIQ 5s will start arriving at dealership at the start of the year. 

6.      What is the max charge rate at a Tesla Supercharger station for the 2025 IONIQ 5?   

125kW at this time.  

7.       How long does it take to charge the 2025 IONIQ 5 at a Tesla Supercharger station?  

: 

Note:  Charging times and power levels are subject to prevailing conditions – kW rates listed are max charge rates for chargers under ideal conditions. Your actual charging rate may vary.  High or low temperatures, Superchargers that use shared input power, the temperature of your vehicle battery and whether it was preconditioned all factor into the actual charging speed.   

Miscellaneous EV FAQs

1.       Will the NACS port increase charging time of our E-GMP models compared to the charging via CCS ports? 

No, charging speed is a function of the vehicle and EV charger capability. NACS port vehicles can charge fastest on a 350kW / 1000V DC fast charger.  

2.      What’s happening to Hyundai’s relationship with Electrify America? 

Electrify America remains a valued partner. Our goal is to make charging as simple and convenient as possible. Access to additional chargers is a win for our customers.  

3.      Will new Hyundais have both NACS and CCS ports? If so, for how long? 

No. In the future, new and redesigned Hyundai models will only come with a NACS port. 

4.      Will Hyundai’s plug-in hybrid (PHEV) models be able to charge at Tesla Superchargers? 

No. At present, this ability is limited to Hyundai EVs. Hyundai’s PHEV models use a different connector.  

5.      Will Hyundai models in other markers get CCS ports and access to Tesla’s Supercharger network? 

We are always exploring all technologies to enhance our customers’ charging experience. At present, we can only confirm that the NACS will only be available in North America.