We are informing you about a technical issue that occurred on 2/9/25, which may have affected your use of Bluelink services in your vehicle.

If you are still experiencing problems with remote commands or other Bluelink services, please perform a head unit reset to restore connectivity. To reset your head unit (infotainment unit), please find the following instructions:

Step 1) Start the vehicle (Ignition-ON).

Step 2) If you have a pinhole, locate a small pinhole, often near the volume knob, and press it with a paperclip or similar tool for 5 to 10 seconds. The exact location varies by model and year.

Or if your vehicle does not have a pinhole, press the Map and Setup hard buttons simultaneously for 10 seconds. The screen will go dark and reset, which may take up to 2 minutes.

We understand the importance of reliable service and sincerely apologize for any inconvenience this disruption may have caused. Rest assured, we are taking steps to prevent such occurrences in the future and to enhance the overall stability and performance of our systems.

Should problems persist, please Contact Us