Hyundai is initiating Safety Recall 263 to update the Transmission Control Unit (TCU) software logic which impacts certain 2024 Model Year Santa Fe Vehicles.

In the event of a damaged transmission condition, the Dual Clutch Transmission (DCT) will also be replaced. Failure to complete this recall repair could result in vehicle rollaway when engaged in park, increasing the risk of a crash and injury to occupants or bystanders. 

Our records indicate that your vehicle is affected by this recall

·         Step One: Hyundai has deployed an OTA TCU software logic update. Note: If the OTA option is not preferred or if the software fails to install properly, your Hyundai dealer will update the TCU software logic. This procedure will be performed at NO CHARGE to you

·         Step Two: Contact your local Hyundai dealership. Your Hyundai dealer will inspect your DCT and replace, if necessary. This procedure will be performed at NO CHARGE to you.

What should you do? 

Hyundai recommends owners to use their Electronic Parking Brake (EPB) when parking their vehicles to mitigate the risk of vehicle rollaway until Step Two of the repair procedure has been performed.

·         Step One: Please update your vehicle software using the Over-The-Air-Software Update.

·         Step Two: Please contact your nearest Hyundai dealer to schedule the inspection as soon as possible. The actual time required to perform the inspection will take less than 1 hour, however, your vehicle may be needed longer if the DCT requires replacement. To schedule an appointment with your preferred Hyundai Dealer, please call 1-855-371-9460 or visit:

1.       Visit www.hyundaiusa.com/campaignhome

2.       Enter your 17-digit VIN and click the “Search” button

3.       Schedule an appointment at your local Hyundai dealership.

If the OTA option in step one is not preferred or if the software fails to install properly, your Hyundai dealer will update the TCU software logic. This procedure will be performed at NO CHARGE to you.

If you have any questions or require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460.

We urge your prompt attention to this important safety matter. We apologize for any inconvenience this may have caused you. 

Hyundai Motor America

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