Note: Bluelink services, including SOS Emergency Assistance and Collison Assistance feature, are available to active subscribers or those within the initial free trial period.

1.      Q: How does Bluelink’s existing Auto Collision Notification (ACN) and the new Collison Assistance feature work? 

A:   Bluelink offers ACN for various accidents. If the vehicle detects an accident severe enough to trigger airbag deployment, it will notify Hyundai and connect the driver to a trained operator for emergency assistance. The service also informs emergency contacts and allows users to set these contacts via your active MyHyundai account. Additionally, the new Collision Assistance feature will notify the driver of an accident and assist in finding a repair facility and/or documenting the incident. The Collison Assistance feature is an extension upon the service provided by ACN. Owners will need to be an active Bluelink subscriber or within the initial free trial period to access services such as the Collison Assistance feature.

2.      Q: What should I do if I get into an accident in an area without internet or cell service?

A: Auto Collision Notification (ACN) may be unavailable in areas without adequate cellular coverage.  To use the Collision Assistance feature in cases where the accident is minor, take photos and collect the other driver’s information when safe to do so. Once you have adequate reception, open the MyHyundai with Bluelink App to report the accident and find a repair facility.  In case of more serious accidents in areas without adequate cell coverage, including those with injuries, take immediate precautions to get yourself and any passengers to a safe area before attempting to seek assistance, taking photographs, or collecting the other driver’s information.

In the event of an emergency, you can request emergency assistance 24/7, 365 days a year, by pressing the dedicated SOS button in your vehicle. The SOS Emergency Assistance feature is subject to adequate cellular coverage, signal strength, and battery power, and is only available in the United States, consisting of the fifty states and Washington, D.C. To use Bluelink services such as SOS Emergency Assistance, Collision Assistance feature and Auto Collision Notification, you must be either an active Bluelink subscriber or within the initial free trial period.

3.      Q: Who can use Hyundai Collision Assistance?

A: Bluelink subscribers will be able to use the Collison Assistance feature.

To enroll from MyHyundai with Bluelink App,

Go to Menu => Emergency Services Menu => Collision Assistance

4.      Q: I started an accident report but did not finish. How do I complete it?

A: To finish an accident report you started earlier, open the MyHyundai with Bluelink App and go to: Menu => Emergency Services Menu => Collision Assistance => CA Home Page. Find your report in the list, then click View Report to return to where you left off.  No need to re-enter anything. Your prior entries are saved

5.      Q: Is it possible to disable Collision Assistance or simply turn it off? And if so, can I reactivate or turn it on again later?

A: Yes.  

Please follow these steps to turn OFF the Collison Assistance feature:

Go to: Menu => Emergency Services Menu => Collision Assistance => Collison Assistance Home Page => Settings => Auto Detection Permissions, then switch the toggle OFF.

You can also use your app to report the accident manually and find a Hyundai-certified repair facility. If an airbag does NOT deploy, you can still manually report the accident and find a repair facility.

Note: Reports will be automatically deleted after 90 days.

If you decide to enable (turn ON) the Collison Assistance feature, please follow these steps:

Go to: Menu => Emergency Services Menu => Collision Assistance => Collison Assistance Home Page => Settings => Auto Detection Permissions, then switch the toggle ON.

6.      Q: What support does Hyundai provide after detecting a crash?

A: If your vehicle detects a crash with airbag deployment, as part of Vehicle Accident Auto-Detection, Hyundai will automatically contact emergency services and send towing support.

7.      Q: What personal or vehicle information is shared after the accident?

A: To help process your accident report and locate a repair facility, Hyundai shares the following with trusted third-party partners: 

·         Your name and contact number.

·         VIN and vehicle model.

·         Geolocation, date, and time of the accident.

This data is sent securely and used only for these services.

8.      Q: Will my accident report be sent to my insurance company?

A: No. Hyundai does not send your accident information to your insurance company. You can download your accident report from the MyHyundai with Bluelink app and choose to share it with your insurance company if needed.

9.      Q: What is a repair facility within Hyundai’s Certified Repair Network?

A: These are repair facilities certified by Hyundai to meet specific quality and service standards. If there is a dispute between Hyundai customers and Hyundai-certified facility, Hyundai Customer Service will step in to help resolve it.

10. Q: As a Bluelink subscriber, do I need to pay for the Collision Assistance feature?

A: No. The Collision Assistance feature is included for Bluelink subscribers.

11. Q: Do I need to fill out an accident report if a live agent helps me tow my vehicle to a repair facility?

A: It is not necessary to complete an accident report if you have found a repair facility within Hyundai’s Certified Repair Network. However, if you wish to document the accident for insurance purposes, filing a report will be helpful. You will be able to download a PDF copy of the report for your own reference. The report will be kept in your account for 90 days. This is up to the owner’s discretion.

Bluelink Support:

If you have any issues with Hyundai Bluelink or Bluelink+, please contact: 1- 855-2-BLUELINK (855-225-8354). Hyundai is here to help resolve your questions quickly.

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