We want to inform you how upcoming third party cellular network changes will affect access to Hyundai Bluelink features for certain 2012-2019 vehicles.
Vehicles affected by the 2G sunset include all 2012-2014 Bluelink equipped vehicles, 2015 Bluelink equipped vehicles (except Sonata with Navigation and Hyundai Genesis), and 2016 Bluelink equipped Santa Fe, Equus, Elantra, Elantra GT, Veloster (Non-Navigation), and Sonata Hybrid vehicles.
Vehicles affected by the 3G sunset include certain 2015-2019 model year Accent, Azera, Elantra, Elantra GT, IONIQ Electric, IONIQ PHEV, Santa Fe, Santa Fe Sport, Santa Fe XL, Sonata, Sonata Hybrid, Sonata PHEV, Tucson, Veloster.
To check if your vehicle is affected by the 2G or 3G Wireless Sunset just add in your vehicle’s VIN # below and click “Check VIN”.
The VIN entered was incorrect. Please enter a valid VIN.
Certain 2015-2019 models can continue service after a software update. If your vehicle is eligible for a software upgrade, you will receive an email with instructions to update your vehicle software. You can visit update.hyundai.com to get the latest software update for your vehicle.
The Hyundai Bluelink devices in the affected vehicles require a 2G or 3G cellular network to access Bluelink services1,2. These cellular networks are maintained by wireless service providers outside the control of Hyundai and Hyundai Bluelink. Due to changes in telecommunications technology over time, the wireless service provider of the network enabling the use of Hyundai Bluelink devices in the affected vehicles has recently announced that it will discontinue 2G and 3G cellular network service by January 1, 20232.
As a consequence, depending on how your vehicle is affected after January 1, 2023, we regret Hyundai Bluelink on certain 2012-2019 vehicles will become inactive as a result of the network discontinuation and access to Bluelink services will be unavailable2. Additionally, other 2015-2019 models will become inactive if they do not receive an important software update. We have adjusted our Service Plans to allow affected Hyundai Bluelink customers to have the maximum duration of service until the network discontinuation for those whose services will become unavailable.
All Customers
- You may cancel your Hyundai Bluelink subscription at any time by calling 1-855-2-BLUELINK or going online to MyHyundai.com. All subscription cancellations are subject to the refund policy stated in the Connected Service Agreement Terms And Conditions. Click here for complete terms and conditions.
If you have any questions, please contact us at 1-855-2-BLUELINK. Thank you for being a valued Hyundai Bluelink customer.
Frequently Asked Questions
- What is happening with Bluelink 2G Service?
The connected vehicle services hardware (“Hyundai Bluelink device”) in certain 2012-2016 vehicles requires a 2G cellular network. On January 1, 2023, Aeris Communications, the wireless service provider enabling the use of these Hyundai Bluelink devices, will discontinue 2G network service. This discontinuation is outside of Hyundai’s control. - What is happening with Bluelink 3G Service?
The connected vehicle services hardware (“Hyundai Bluelink device”) in certain 2015-2019 vehicles requires a 3G cellular network. On January 1, 2023, Verizon Wireless Communications, the wireless service provider enabling the use of these Hyundai Bluelink devices, will discontinue 3G network service. Other 2015-2019 models utilize a related technology known as “SVLTE” which will also be discontinued, however these vehicles can remain active so long as they receive an important software update prior to the end of 2022. Models that utilize "SVLTE" technology can update their software by visiting update.hyundai.com and following instructions to download software update. These network changes are outside of Hyundai’s control. - What vehicles are impacted?
2G Sunset (Will no Longer be Active): All 2012-2014 Bluelink equipped vehicles, 2015 Bluelink equipped vehicles (except Sonata with Navigation and Hyundai Genesis), and 2016 Bluelink equipped Santa Fe, Equus, Elantra, Elantra GT, Veloster (Non-Navigation), and Sonata Hybrid vehicles.
3G Sunset (Will no Longer be Active): 2015 Sonata, Azera; 2016 Azera, Santa Fe Sport, Elantra GT, Sonata, Sonata Hybrid, Sonata PHEV, Tucson, Veloster; 2017 IONIQ Electric, Veloster, Sonata PHEV, Santa Fe, Elantra GT, Elantra, Azera, Santa Fe Sport and 2018 Sonata, Santa Fe Sport, Santa Fe, IONIQ PHEV, Elantra GT.
SVLTE Vehicles (Requires Software Update to Remain Active): Certain 2015-2019 model year Accent, Azera, Elantra, Elantra GT, IONIQ Electric, IONIQ PHEV, Santa Fe, Santa Fe Sport, Santa Fe XL, Sonata, Sonata Hybrid, Sonata PHEV, Tucson, Veloster. - What Bluelink features are impacted?
All Hyundai Bluelink services will deactivate, including safety and security features such as: Automatic Crash Notification (ACN), SOS Emergency Assistance, Road Side Assistance, and Stolen Vehicle Tracking in vehicles unable to receive the software update. For vehicles able to receive the update, these service will de-activate unless the update is completed before the end of 2022. - When will this take effect?
Bluelink services will be unavailable in the affected vehicles by January 1, 2023.
Disclaimers:
- All Hyundai Bluelink services will deactivate, including safety and security features such as: Automatic Crash Notification (ACN), SOS Emergency Assistance, Road Side Assistance, and Stolen Vehicle Tracking.
- Hyundai Bluelink services are dependent upon the telematics device being in operative condition, cellular connection availability (including available wireless service provider with coverage, network capacity, reception, and compatible technology), navigation map data and GPS satellite signal reception, all of which can limit the ability to reach either Bluelink Customer Care or receive support. On January 1, 2023, Aeris Communications, the wireless service provider enabling the use of the Hyundai Bluelink devices in certain 2012-2016 vehicles, will discontinue 2G network service. Terms and conditions of your Bluelink Subscription Agreement apply. Click here for complete terms and conditions.
- Hyundai Bluelink services are dependent upon the telematics device being in operative condition, cellular connection availability (including available wireless service provider with coverage, network capacity, reception, and compatible technology), navigation map data and GPS satellite signal reception, all of which can limit the ability to reach either Bluelink Customer Care or receive support. On January 1, 2023, Verizon Wireless Communications, the wireless service provider enabling the use of the Hyundai Bluelink devices in certain 2015-2019 vehicles, will discontinue 3G network service. Terms and conditions of your Bluelink Subscription Agreement apply. Click here for complete terms and conditions.
Email Article
